At Humara Village, we strive to bring the authentic flavors of the village to your doorstep as quickly and safely as possible. Because our products are often sourced fresh, we take extra care in packaging to maintain their purity.
1. Shipping Coverage
- We currently ship to addresses across India.
- For remote locations, delivery may take slightly longer depending on our courier partner’s reach.
2. Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped on Sundays or Public Holidays.
- If we are experiencing a high volume of orders (especially during harvest seasons), shipments may be delayed by a few days. We will notify you via email or WhatsApp if there is a significant delay.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Usually delivered within 5–7 business days after dispatch.
- Express Shipping: Usually delivered within 2–4 business days after dispatch.
- Free Shipping: We offer free shipping on orders above ₹[Insert Amount, e.g., 999].
4. Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a Shipment Confirmation email/SMS containing your tracking number(s).
- The tracking number will be active within 24 hours of dispatch.
5. Packaging
To ensure our organic products stay “pure and authentic,” we use high-quality, secure packaging. If you receive a package that appears tampered with or severely damaged, please do not accept the delivery and contact us immediately.
6. Cash on Delivery (COD)
- We offer COD services for most pincodes.
- An additional COD handling fee of ₹[Insert Amount, e.g., 40] may apply to these orders.
7. Delivery Attempts
Our courier partners will attempt delivery 3 times before returning the product to our village hub. Please ensure the provided phone number is reachable to coordinate delivery. If a product is returned due to an incorrect address or unavailability, additional shipping charges may apply for re-delivery.
8. Contact Us
If you have any questions about the status of your shipment, feel free to reach out to our team:
- Email: [Insert Email]
- WhatsApp/Phone: [+91 7546001423]
- Operating Hours: [e.g., 10:00 AM – 6:00 PM, Monday to Saturday]